Refund policy

Last updated: June 28, 2026

We stand behind the quality of our products and aim to make returns as hassle-free as possible. This policy explains our guarantee, what's eligible, and how to return an item. For delivery issues such as lost, delayed, or damaged packages, please see our Shipping Policy. For subscription cancellations, see our Purchase Options & Cancellation Policy.

To start a return or refund, contact support@prawia.com.

30-Day Satisfaction Guarantee

If you're not satisfied with a PRAWIA product, we offer a 30-Day Satisfaction Guarantee: contact us within 30 days of delivery and return your bottles, and we'll issue a full refund of the product price. You are responsible for return shipping and handling fees. The guarantee applies to opened or unopened products — you're welcome to try the product — provided:

  • It was purchased directly through www.prawia.com.
  • It is not a final-sale item (final sale applies only to clearly marked clearance or limited-edition products — not to standard promotional bundles such as Buy 2 Get 1 Free, which remain covered by this guarantee).
  • The request is made within 30 days of delivery.

Your Statutory Rights (EU/EEA Consumers)

Nothing in this policy limits your statutory rights. As a consumer in the EU/EEA, you have a legal right of withdrawal within 14 days of receiving your order, without giving a reason. To exercise it, notify us at support@prawia.com before the 14-day period expires. Our 30-Day Satisfaction Guarantee is a voluntary, additional benefit offered on top of these rights. Where your statutory rights are more favourable than this policy, your statutory rights apply.

How to Ship Your Return

Contact support@prawia.com first to receive return instructions and the return address. Include your order number inside the parcel so we can process it faster. Once we receive and verify your returned bottles, approved refunds are issued for the full product price to your original payment method. (You cover return shipping and handling unless the return is due to a faulty or incorrect product.) Refunds are typically processed within 5–10 business days of approval; depending on your bank, it may take an additional billing cycle to appear on your statement.

Damaged, Defective, or Lost Orders

If your order arrives damaged or leaking, or never arrives, report the issue within 7 days of delivery with photos to support@prawia.com, and we'll send a replacement or process a refund. For faulty or incorrect products, we cover the cost of return and replacement.

Contact

Questions about a return or refund? Email support@prawia.com.