Privacy policy

Last updated: June 28, 2026

This Privacy Policy describes how TRUECOM Jon Artnik s.p., trading as PRAWIA ("PRAWIA," "we," "us," or "our"), collects, uses, and discloses your personal data when you visit, use, or make a purchase through our store (the "Services"). For the purposes of the EU General Data Protection Regulation (GDPR), TRUECOM Jon Artnik s.p. is the data controller.

Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Contact details — name, billing and shipping address, phone number, email address.
  • Financial information — payment card / account details and transaction information (processed by our payment providers; we do not store full card numbers).
  • Account information — username, password, preferences, settings.
  • Transaction information — items viewed, added to cart, purchased, returned, or cancelled.
  • Communications — information you provide when you contact support, and your marketing consent preferences.
  • Device & usage information — IP address, device/browser data, and how you interact with the Services, including via cookies and similar technologies.

How We Use Your Data & Legal Bases

  • To provide the Services — process payments, fulfil and manage orders, returns, and subscriptions, maintain your account, arrange shipping (legal basis: performance of a contract).
  • Marketing and advertising — send promotional emails/messages and show online ads, including based on your activity (legal basis: consent and/or legitimate interests).
  • Security and fraud prevention (legal basis: legitimate interests).
  • Legal compliance — comply with law and valid legal process (legal basis: legal obligation).

Cookies, Analytics & Advertising

We use cookies, pixels, and similar technologies to operate the store, measure performance, and deliver advertising tailored to your interests. As part of this, we may share identifiers (such as a hashed email or phone number), IP address, device data, and activity with advertising and analytics platforms including Meta (Facebook/Instagram) and Google, which use it to measure conversions and show ads. Where required, we obtain your consent via our cookie banner, and you can withdraw consent at any time.

How We Share Data

We share personal data with service providers acting on our behalf (e.g., e-commerce platform, payment processing, subscription management, analytics, customer support, fulfilment, and shipping); with advertising partners (see above); where required by law or legal process; and in connection with a business transaction such as a merger or acquisition.

International Transfers

Where we transfer personal data outside the EU/EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, or transfers to countries with an adequacy decision.

Data Retention & Security

We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We apply appropriate technical and organisational measures to protect your data, though no method of transmission or storage is completely secure.

Children

The Services are intended for adults 18+. We do not knowingly collect data from children.

Your Rights (GDPR)

You have the right to access, rectify, erase, restrict, or object to processing, to data portability, and to withdraw consent at any time (without affecting prior processing). To exercise any right, email support@prawia.com. You also have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec) or your local supervisory authority.

Changes

We may update this Privacy Policy and will post the revised version with a new "Last updated" date.

Contact

Data controller: TRUECOM Jon Artnik s.p. (PRAWIA), Rakuševa ulica 8, 1000 Ljubljana, Slovenia — support@prawia.com.